Refund Policy

1. When Refunds Are Available

• The eSIM cannot be installed and our support team confirms the issue is on our side.
• The eSIM was issued for the wrong destination due to our error.
• You did not receive your eSIM within 24 hours of payment and we cannot resolve it.

2. When Refunds Are Not Available

• You changed your mind after installation.
• Your device is incompatible (compatibility is your responsibility to verify).
• Coverage or speed in your destination is below your expectation but matches the carrier specs we list.
• The eSIM has been activated or any data has been used.
• You did not install the eSIM before the activation deadline (180 days).

3. How to Request a Refund

Contact support@goafk.io or message t.me/goafk_bot within 7 days of purchase with your order ID and a description of the issue. We review each case individually and respond within 48 hours.

4. Refund Method & Timing

Approved refunds are issued to the original payment method within 7–14 business days.